Shipping policy

Shipping Policy

At Luxe by Damballah, we work to make your shopping experience simple and convenient. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on the product, destination, shipping method, supplier, and carrier.

For most orders, estimated delivery is approximately 3–10 business days after processing.

Please note that these are estimates, not guaranteed delivery dates.

Shipping Delays

Occasionally, orders may experience delays due to circumstances outside our control, including:

Carrier delays
Severe weather
Holidays or high-volume periods
Customs processing
Incorrect or incomplete shipping information
Other unforeseen circumstances

We appreciate your patience if your order takes longer than the estimated delivery time.

Tracking Information

When tracking information is available, it will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you enter an incorrect or incomplete address, please contact us as soon as possible at:

support@luxebydamballah.com

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Undelivered Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate your package, contact us at support@luxebydamballah.com and provide your order number.

Shipping Costs

Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.

Free shipping may be offered on selected products or during promotional periods.

International Orders

At this time, shipping availability may vary by product and destination. Any applicable shipping charges, duties, taxes, or customs fees may be the responsibility of the customer unless otherwise stated at checkout.