Refund policy

Refund & Return Policy

At Luxe by Damballah, we want you to feel confident when shopping with us. If you have an issue with your order, please contact us and we’ll be happy to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include the original packaging, when applicable.
Not show signs of damage caused after delivery.

Some items may not be eligible for return due to hygiene or safety reasons. This may include beauty, personal-care, or other products that cannot be resold once opened.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or a video showing the problem

We will review your request and, when appropriate, offer a replacement or refund.

Refunds

Once your return or refund request has been approved, we will process the refund to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, Luxe by Damballah will review the situation and provide appropriate instructions.

For other approved returns, the customer may be responsible for return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return, including:

Used or opened personal-care products
Items damaged through misuse or improper handling
Gift cards
Final-sale items, when clearly identified at the time of purchase

Order Issues

If you believe there is a problem with your order, please contact us at support@luxebydamballah.com with your order number and details of the issue.

We recommend contacting us before sending any item back. Unauthorized returns may not be accepted.